Store Policies & Privacy
KOTO and the kotokyoto.myshopify.com website are the property of the company JMU CO.,LTD. All transactions on the KOTO website are subject to Japanese law. Every order made by a customer (i.e. you) entails the explicit acceptance of the general conditions described below.
We will provide products as long as they are in stock.
However, since inventory is used in conjunction with real shops, there may be no stock even when it is indicated that there is stock in the net shop.
If any product is unavailable and KOTO is not able to provide alternative products of similar quality and price, the purchase will be refunded to the customer. If the product is temporarily unavailable, we will let the customer know about the expected delay by email.
Product descriptions in Japanese are provided by the manufacturers. KOTO is not responsible for the contents of these Japanese instructions. If the delivered product doesn't match the description on our website, the customer has 48 hours (from time of acceptance) to inform us.
When you click on the "confirm" button when making an order, you commit to fully accept all the terms of sale as well as the entirety of these General Conditions of Sale and without reserve.
The checkout process consists in 5 successive steps: order list confirmation, billing address (and/or shipping address), shipping choice, payment with Paypal or Stripe and confirmation. The customer will be provided with the possibility of changing or reviewing any details in his order before final confirmation. Once we have received your order we will send you a order confirmation.
RETURN AND CANCELATION POLICY
If you are not satisfied with your order, you have seven days to return the item(s) for an exchange, refund or credit. Every inquiry must be sent by email to firstname.lastname@example.org. Indicate what you are returning and why. In order to process your return, please include your name, email address and order number along with the items that you're returning. You'll be responsible for the shipping charges associated with sending the return back to us. Initial shipping fees will also be withdrawn from the total refund value (in case of a free shipping promotion).
In case of damaged products, please contact customer service at email@example.com and send pictures of the broken item with the order number.
Customers can cancel an order until it is dispatched (please contact us as soon as possible). We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and details of each item. Because orders are shipped internationally, exchanges cannot be made due to customer error (please see the Shipping and Delivery page regarding insured shipping), so please order carefully!
Please be aware that in all cases the customer is responsible for paying Customs fees and for providing any and all documents required by Customs in your country. If the customer refuses to pay those taxes, the package will be back to us. We'll then refund you the amount of the order, after having withdrawn the shipping cost at actual rate that we have been charged by the carrier, and the shipping cost of the return of the package to us. Express shipments can't be sent back to us as return fees are too high (usually exceed the order value). In that case, the order will be destroyed and no refund will be possible.
KOTO will refund the customer within one week after having received the items back. However, our regular holiday is not included. The refund will be proceed on the same account that was used for the purchase.